Refund Policy
A. General Policy
At SentX Technologies ("SentX", "we", "us", or "our"), we provide advanced, locally executed autonomous AI customer support agent software. Because our software relies on a one-time perpetual license that is immediately issued, downloaded, and hardware-locked to your device upon purchase, all purchases are final and non-refundable.
B. Software Licensing Model
Unlike cloud-based subscriptions, SentX operates as a localized software application. When you purchase a SentX license (Basic, Pro, or Elite), you are purchasing a perpetual cryptographic key that grants immediate, offline access to our proprietary algorithms.
- Licenses are instantly delivered and activated upon successful payment.
- We do not have access to your servers or local machines to "deactivate" or retrieve the software.
- For security and anti-piracy purposes, all issued licenses are permanent.
C. Exceptional Circumstances
While our standard policy dictates no refunds, we may, at our sole discretion, issue a refund or store credit in the following exceptional circumstances:
- Fraudulent Transactions: If a purchase was made using your payment information without your authorization, please contact us immediately so we can void the license and work with our payment processor (Gumroad) to refund the charge.
- Major Technical Failure: If the software fails to install or operate on a supported operating system as advertised, and our support team is unable to resolve the issue within 14 days of your initial support request.
D. Payment Processing
Our order process is conducted by our online reseller Gumroad.com. Gumroad.com is the Merchant of Record for all our orders. Gumroad provides all customer service inquiries related to payments, billing, and refunds. However, refund requests must first be authorized by SentX support.
E. Contacting Support
If you experience technical difficulties, require assistance with configuration, or believe you qualify for an exceptional refund, please reach out to our dedicated support team: