SentXTechnologies

Buyer Terms

SentX Technologies — Terms of Service

Effective Date: July 29, 2026 Last Updated: July 29, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the "Terms") constitute a legally binding agreement between the purchaser or user ("Customer," "you," or "your") and SentX Technologies, together with its affiliates, successors, and assigns ("SentX," "we," "us," or "our"), governing access to and use of the SentX AI autonomous sales agent and unified CRM software, including all related web dashboards, local client applications, license-key activation systems, documentation, and updates (collectively, the "Software" or the "Services").

BY (A) CLICKING "I ACCEPT," (B) PURCHASING, DOWNLOADING, INSTALLING, ACTIVATING WITH A LICENSE KEY, OR (C) OTHERWISE USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY, WHICH IS INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE SOFTWARE.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "Customer," "you," and "your" refer to that entity.

2. Definitions

  • "AI Agent" means the autonomous, LLM-powered (including Groq-hosted Llama-family models) messaging and sales functionality of the Software that generates, sends, and manages communications on Customer's behalf across supported channels (including WhatsApp, Instagram, and email).

  • "License Key" means the unique alphanumeric code issued to Customer upon purchase that activates and authorizes use of the Software.

  • "Local Instance" means the copy of the Software installed and executed on Customer's own hardware/infrastructure.

  • "Third-Party Platforms" means WhatsApp, Meta/Instagram, Groq, and any other third-party API, network, or service that Customer connects to the Software using Customer's own credentials.

  • "End-User(s)" means Customer's own customers, leads, or contacts who communicate with Customer through the AI Agent.

3. Software License and License Keys

3.1 Grant of License

Subject to full compliance with these Terms and payment of all applicable fees, SentX grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to install and use the Software solely for Customer's internal business operations, strictly in accordance with the number of License Keys, seats, or usage tier actually purchased.

3.2 License Restrictions

Customer shall not, and shall not permit any third party to:

  • reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, algorithms, or underlying structure of the Software or any License Key validation mechanism;
  • circumvent, disable, bypass, tamper with, or attempt to defeat any License Key validation, hardware-locking, usage-limiting, or anti-piracy mechanism;
  • share, resell, sublicense, rent, lease, lend, or otherwise distribute a License Key to any party other than the original purchasing Customer;
  • use a single License Key across more machines, instances, or entities than expressly permitted by the applicable license tier;
  • use the Software to build a directly competing product or service; or
  • remove or alter any proprietary notices contained in the Software.

Any violation of this Section 3.2 constitutes a material breach entitling SentX to immediately revoke the applicable License Key(s) without refund, in addition to any other remedies available at law or in equity.

3.3 Ownership

The Software, and all intellectual property rights therein, are and shall remain the sole property of SentX (or its licensors). No rights are granted except as expressly set forth in these Terms.

4. Absolute AI Output and Business Liability Disclaimer

4.1 "AS IS" and "AS AVAILABLE" Basis

THE SOFTWARE, INCLUDING ALL AI AGENT OUTPUTS, IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SENTX DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE.

4.2 Zero Guarantee of AI Accuracy

Customer expressly acknowledges and agrees that:

  • the AI Agent operates using large language models (including third-party models accessed via Groq) that may produce inaccurate, incomplete, contextually inappropriate, or entirely fabricated ("hallucinated") outputs;
  • SentX makes no warranty or representation, express or implied, regarding the accuracy of AI-generated responses, pricing calculations, quoted discounts, product availability statements, order confirmations, tone, sentiment, or lead-conversion outcomes; and
  • Software outputs are provided for Customer's business convenience only and must be independently reviewed and verified by Customer before being relied upon for binding commercial commitments.

4.3 Exclusion of Consequential and Business Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SENTX BE LIABLE TO CUSTOMER OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST SALES OR REVENUE, LOST OR DAMAGED CUSTOMER RELATIONSHIPS, REPUTATIONAL HARM, LOSS OF GOODWILL, INCORRECT DISCOUNTS OR PRICING QUOTED BY THE AI AGENT, MISSED BUSINESS OPPORTUNITIES, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SOFTWARE, THE AI AGENT'S OUTPUTS, OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF SENTX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

4.4 Customer's Assumption of Responsibility

Customer assumes full and complete responsibility for:

  • configuring, testing, and maintaining appropriate prompt rules, guardrails, and escalation triggers for the AI Agent;
  • actively monitoring and supervising AI Agent activity on an ongoing basis;
  • auditing messages sent by the AI Agent to End-Users, including pricing, discounts, and commitments referenced therein; and
  • promptly correcting, retracting, or following up on any erroneous AI Agent communication with an End-User.

SentX's role is limited to providing the underlying Software; Customer retains sole and complete responsibility for its business use of that Software and for all interactions between the AI Agent and Customer's End-Users.

5. Third-Party Platform Compliance and API Usage

5.1 Customer-Provided Credentials

The Software operates on a "bring-your-own-key" (BYOK) basis. Customer is solely responsible for obtaining, maintaining, and paying for its own accounts and API credentials with Groq, Meta (including WhatsApp Business Platform and Instagram), and any other Third-Party Platform Customer chooses to connect.

5.2 Compliance with Third-Party Terms

Customer agrees to comply, at all times, with:

  • the Meta Platform Terms, Meta Business Terms, and WhatsApp Business Messaging Policy;
  • the Instagram Terms of Use and Instagram Platform Policy; and
  • the Groq Services Agreement and any applicable acceptable-use policies (https://console.groq.com/docs/legal/services-agreement),

each as may be amended by the respective third party from time to time. Customer is solely responsible for monitoring changes to such third-party policies.

5.3 No Liability for Third-Party Account Actions

SentX IS NOT LIABLE, AND EXPRESSLY DISCLAIMS ANY RESPONSIBILITY, FOR ANY SUSPENSION, RESTRICTION, RATE-LIMITING, FLAGGING, BAN, OR TERMINATION OF CUSTOMER'S WHATSAPP, META, INSTAGRAM, GROQ, OR OTHER THIRD-PARTY ACCOUNT, whether resulting from spam complaints, automated-messaging policy violations, rate-limit violations, End-User complaints, or any other cause. SentX does not control, and makes no representations regarding, the policies or enforcement decisions of any Third-Party Platform.

5.4 Changes by Third-Party Platforms

SentX does not guarantee continued interoperability with any Third-Party Platform. Third-Party Platforms may change their APIs, pricing, or policies at any time in ways that limit or break Software functionality, and SentX shall have no liability for such changes.

6. Hardware-Locked Security Vault and Local Storage Disclaimer

6.1 Local Encryption Architecture

Customer's Third-Party Platform credentials (including Groq API keys and Meta/WhatsApp access tokens) are encrypted client-side using AES-256 encryption and cryptographically bound to a hardware fingerprint derived from Customer's local machine (e.g., CPU identifier, MAC address, OS identifier). These credentials are never transmitted to, or stored on, SentX servers.

6.2 No Recovery Capability

Because SentX does not hold copies of, or recovery keys for, Customer's locally-encrypted credentials, SentX cannot recover, restore, decrypt, or reissue lost credentials under any circumstances. If Customer loses access to the licensed hardware, replaces or reformats that hardware, or otherwise corrupts the local vault, previously stored credentials may become permanently inaccessible. Customer is solely responsible for maintaining independent, secure backups of its own API keys and tokens with the issuing Third-Party Platform.

6.3 Hardware Changes

Transferring or re-activating the Software on new or different hardware may require re-generation of the hardware fingerprint and re-entry of credentials, and may be subject to license reactivation limits set by SentX.

7. Webhook Tunneling (ngrok)

To enable real-time delivery of inbound webhooks (e.g., incoming WhatsApp/Instagram messages) from Third-Party Platforms to Customer's Local Instance, Customer is solely responsible for establishing and maintaining a secure local webhook relay tunnel (such as ngrok). SentX does not operate, host, or manage any relay tunnel infrastructure on Customer's behalf. Once a message reaches Customer's Local Instance via their own tunnel, the Local Instance communicates directly with Groq's API - using Customer's own Groq API key - to generate the AI Agent's response; this exchange of message content with Groq occurs directly between Customer's Local Instance and Groq's servers and does not pass through, or get stored on, any SentX server.

8. Eligibility; Age Requirement; Authority to Contract

Customer represents and warrants that it (or, if an individual, the individual accepting these Terms) is at least 18 years of age, or the age of legal majority in Customer's jurisdiction if greater, and has full legal capacity and authority to enter into these Terms. The Software is intended solely for business (B2B) use and is not directed at, and may not be used by, minors.

9. Fees, Payment, and Refunds

9.1 Gumroad as Merchant of Record

All purchases of License Keys are processed by Gumroad, Inc. ("Gumroad"), which acts as the Merchant of Record and authorized reseller for SentX. This means Customer's purchase transaction is legally with Gumroad, not directly with SentX: Gumroad is responsible for collecting payment, issuing invoices/receipts, calculating and remitting applicable sales tax, VAT, GST, or similar transaction taxes, and processing payment-related support requests (e.g., failed charges, card updates). Customer's purchase is additionally subject to Gumroad's Buyer Terms (https://gumroad.com/terms) and Gumroad's Privacy Notice, which govern the payment transaction itself. Nothing in this Section limits SentX's own disclaimers and liability terms with respect to the Software under Sections 4 and 11.

9.2 Fees

Fees for License Keys are as set out on SentX's storefront at the time of purchase. All fees are exclusive of applicable taxes unless stated otherwise; taxes are calculated and collected by Gumroad as Merchant of Record where applicable, and Customer remains responsible for any taxes not so collected.

9.3 Strict No Refund Policy

All sales are final. Because the Software is a digital product delivered instantly via License Key, and due to the costs associated with our secure infrastructure and licensing systems, all License Key purchases, subscription fees, and voucher sales are strictly non-refundable under any circumstances. By completing a purchase, you expressly acknowledge and agree to waive any right to a refund, chargeback, or cancellation, even if your License Key is subsequently suspended or revoked for a violation of these Terms.

10. Term, Termination, and Revocation

10.1 Term

These Terms remain in effect for as long as Customer holds an active License Key or otherwise uses the Software.

10.2 Termination for Cause

SentX may suspend or permanently revoke a License Key, without refund and without prior notice, if SentX reasonably determines that Customer has: (a) violated these Terms; (b) engaged in spam, unsolicited bulk messaging, or abusive messaging practices; (c) shared, resold, or distributed a License Key in violation of Section 3.2; or (d) used the Software in a manner that exposes SentX or Third-Party Platforms to legal or regulatory risk.

10.3 Effect of Termination

Upon termination, Customer's license to use the Software immediately ends. Sections 4, 5.3, 6.2, 11–17 of these Terms survive any termination or expiration.

11. Limitation of Liability (Maximum Cap)

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE CUMULATIVE, AGGREGATE MONETARY LIABILITY OF SENTX TO CUSTOMER ARISING OUT OF OR RELATED TO THE SOFTWARE OR THESE TERMS, UNDER ANY THEORY OF LIABILITY, SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT ACTUALLY PAID BY CUSTOMER TO SENTX FOR THE APPLICABLE LICENSE KEY(S) IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

This limitation applies regardless of the form of action and even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations on implied warranties or the exclusion or limitation of certain damages, so some of the above limitations may not apply to Customer to the extent prohibited by applicable law; in such cases, SentX's liability is limited to the maximum extent permitted by such law.

12. Indemnification

Customer agrees to indemnify, defend, and hold harmless SentX, its officers, contractors, and affiliates from and against any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Customer's use or misuse of the Software; (b) Customer's breach of these Terms; (c) Customer's violation of any Third-Party Platform's terms or applicable law; or (d) content or communications sent to End-Users via the AI Agent, including any claim brought by an End-User.

13. Intellectual Property

All rights, title, and interest in and to the Software, including all associated intellectual property rights, are and will remain the exclusive property of SentX. These Terms do not grant Customer any rights to SentX's trademarks, logos, or brand features.

14. Confidentiality

Each party agrees to protect the other's confidential information disclosed in connection with the Software using the same degree of care it uses for its own confidential information of similar nature, and no less than a reasonable degree of care.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by, and construed in accordance with, the laws of the Republic of India, without regard to its conflict-of-laws principles.

15.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms, including its existence, validity, interpretation, performance, breach, or termination, shall first be attempted to be resolved through good-faith negotiation. If not resolved within thirty (30) days, it shall be referred to and finally resolved by arbitration in Jabalpur, Madhya Pradesh, India, conducted in English, before a sole arbitrator appointed by SentX, in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat and venue of arbitration shall be Jabalpur, Madhya Pradesh, India, and the award shall be final and binding on the parties. Nothing in this Section prevents either party from seeking urgent interim or injunctive relief before a court of competent jurisdiction.

15.3 International Customers

Customer acknowledges that SentX is based in India and that Customers may be located anywhere in the world. This governing-law and arbitration clause does not override, and is not intended to displace, any mandatory consumer-protection, data-protection (e.g., GDPR for EU/UK Customers), or other statutory rights that cannot lawfully be waived or excluded by contract under the law of Customer's own jurisdiction. Separately, Customer's payment transaction is subject to Gumroad's own Buyer Terms and governing law as Merchant of Record (see Section 9.1).

16. Modifications to These Terms

SentX may revise these Terms from time to time by posting an updated version with a new "Last Updated" date. Material changes will be notified via the Software dashboard or the email on file. Continued use of the Software after such changes take effect constitutes acceptance of the revised Terms.

17. Miscellaneous

  • Entire Agreement: These Terms, together with the Privacy Policy and any order form, constitute the entire agreement between Customer and SentX regarding the Software.
  • Severability: If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.
  • No Waiver: SentX's failure to enforce any provision is not a waiver of that provision.
  • Assignment: Customer may not assign these Terms without SentX's prior written consent. SentX may assign these Terms in connection with a merger, acquisition, or sale of assets.
  • Force Majeure: SentX is not liable for delays or failures caused by events beyond its reasonable control.
  • Independent Contractors: Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between Customer and SentX.
  • Notices: Notices under these Terms should be sent to sentxsupport@gmail.com.

18. Contact Information

Questions about these Terms, and all legal and customer support inquiries, may be directed to: sentxsupport@gmail.com.